We are currently still operating but have implemented measures to ensure both customer and engineer safety. We are constantly monitoring Government advice on this fast changing situation and are updating our working policy to suit current advice.
When you book an appointment, we'll ask you the following questions:
Have you or anyone in your household been diagnosed with Covid-19
Have you or anyone in your household been advised to self-isolate
Have you or anyone in your household be classified as a higher risk – i.e. over 70, diabetic etc.
If you answer 'yes' to any of these questions, we'll work with you to assess your need for an engineer visit before deciding what to do next. We'll prioritise emergencies and we may need to postpone non-urgent visits, like annual services, to a later date.
Our engineers will also call you on the day of your appointment and ask the same set of questions, just in case anything has changed since you booked.
When an engineer does visit your property, they'll take additional precautions – including wearing PPE and hand-washing – before, during and after the appointment. They'll protect you and themselves by keeping a safe distance (2m) at all times – and we ask that you do the same.
We are continually monitoring Government advice and this page will be updated as and when the situation changes.